Urgent Care Protocol

For urgent or non-emergent illnesses, we encourage our members to utilize any one of our contracted Urgent Care Centers. Patients may access any Prospect Medical affiliated Urgent Care Center directly, without prior approval, from their Primary Care Physician or Prospect Medical during and after normal business hours.

Please remind your patients to utilize the urgent care facilities instead of visiting a hospital emergency room for non-life threatening illnesses. Typically, emergency room co-payments are higher than office visit/urgent care co-payments. For non-emergent illnesses, patients may find their wait time at an emergency room excessive.

If a patient’s condition is life or limb threatening, they should seek care from the nearest emergency room.

Please refer to the updated listing of contracted Urgent Care Centers for hours and locations. You may post a copy of the contracted urgent care centers in your office.