Our Provider Relations Department serves as the liaison between our providers and us. Among other things, the department educates you and/or your staff on Aerial Care, our web-based physician portal, for referral submissions, our Physician Incentive Programs and customer service training. We also assist with contract, claim, authorization and eligibility questions that you or your patients may have.
Providers can contact our Customer Service Team at 800-708-3230. Inquiries about eligibility, referrals, claims status, etc., can also be emailed to firstname.lastname@example.org.