Rights and Responsibilities

Prospect Medical recognizes the following rights for its members:

  • To receive information about Prospect Medical, its services, its providers, and members’ rights and responsibilities;
  • To be treated with respect and dignity and right to privacy;
  • To make recommendations regarding the organization’s members’ rights and responsibilities policies;
  • To participate with practitioners in decision making regarding their healthcare;
  • To have a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit;
  • To voice complaints or file appeals regarding Prospect Medical or the care provided;
  • To be represented by parents, guardians, family members or other conservators for those who are unable to fully participate in their treatment decisions;
  • To have their medical information kept confidential;
  • To receive oral interpretation services in an understandable language (Medicaid and/or Medicare members) at no cost;
  • To receive written member information in large-size print and other formats upon request and in a timely manner appropriate for the format being requested (Medicaid and/or Medicare members).

Prospect Medical members must accept the following responsibilities:

  • To understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible;
  • To follow plans and instructions for care that they have agreed on with their practitioners;
  • To supply all pertinent information about their health (to the extent possible);
  • To learn about your medical condition and what keeps you healthy;
  • To make and keep medical appointments. If you must cancel and /or reschedule an appointment, be certain to tell someone in the office;
  • To work with and be polite and respectful to those who are partners in your healthcare.